Brainless transactions
I've just come from the Commonwealth Bank where we just paid rent. The 'customer service assistant' over the counter asked me as she was putting through the transaction, whether or not I banked with the CBA, to which I answered no. As she asked why we didn't bank with the CBA, I decided to be honest, as she seemed kind and genuine enough.
'Because it sucks...'
'It doesn't...' she replied, 'Who do you bank with?'
'Westpac...'
'What does Westpac do that the CBA don't?' she asked.
'They don't hassle me.'
I apologised to her, saying that I didn't mean to be rude, but I just haven't had good experiences with the CBA. My frustration is warranted considering the amount of paperwork I had to fill out to close an account with a balance no more than 22 cents, the rudeness and incompetence from the staff in trying to find out an unknown direct debit coming out of Brent's account, and the rude pressuring I received when trying to pay out and closing my credit card account. I ended up having to yell at the call centre staff member, telling him that I wanted to close my account, and that was the end of it.
The CBA promote their new in-branch 'paperless transaction' system, implying that they are a bank growing with the needs of the customers. What a load of shit. Maybe they should use the money they are saving from the forms they are no longer using and invest in some market research, so that 'customer service assistants' over the counter, wouldn't have to deal with people like me telling them that their employer's organisation and setup is dissatisfactory and under par when she asks 'why don't you bank with the CBA?'.
To top it off, she was rude herself in the end, staring at me while she handed over my rent rook and saying 'I'm sorry for the hassle of this transaction'. Surly bitch. Don't take me on. I hope she stumbles upon this while trying to use CommBanking online.
'Because it sucks...'
'It doesn't...' she replied, 'Who do you bank with?'
'Westpac...'
'What does Westpac do that the CBA don't?' she asked.
'They don't hassle me.'
I apologised to her, saying that I didn't mean to be rude, but I just haven't had good experiences with the CBA. My frustration is warranted considering the amount of paperwork I had to fill out to close an account with a balance no more than 22 cents, the rudeness and incompetence from the staff in trying to find out an unknown direct debit coming out of Brent's account, and the rude pressuring I received when trying to pay out and closing my credit card account. I ended up having to yell at the call centre staff member, telling him that I wanted to close my account, and that was the end of it.
The CBA promote their new in-branch 'paperless transaction' system, implying that they are a bank growing with the needs of the customers. What a load of shit. Maybe they should use the money they are saving from the forms they are no longer using and invest in some market research, so that 'customer service assistants' over the counter, wouldn't have to deal with people like me telling them that their employer's organisation and setup is dissatisfactory and under par when she asks 'why don't you bank with the CBA?'.
To top it off, she was rude herself in the end, staring at me while she handed over my rent rook and saying 'I'm sorry for the hassle of this transaction'. Surly bitch. Don't take me on. I hope she stumbles upon this while trying to use CommBanking online.
posted by Christopher at
12:12 PM
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